Title: Deskovi
Author: getwpkit
Published: <strong>27. júla 2026</strong>
Last modified: 5. septembra 2026

---

Vyhľadať plugin

![](https://ps.w.org/deskovi/assets/banner-772x250.png?rev=3624800)

![](https://ps.w.org/deskovi/assets/icon-256x256.png?rev=3624800)

# Deskovi

 Od [getwpkit](https://profiles.wordpress.org/getwpkit/)

[Stiahnuť](https://downloads.wordpress.org/plugin/deskovi.1.2.0.zip)

 * [Podrobnosti](https://sk.wordpress.org/plugins/deskovi/#description)
 * [Recenzie](https://sk.wordpress.org/plugins/deskovi/#reviews)
 *  [Inštalácia](https://sk.wordpress.org/plugins/deskovi/#installation)
 * [Vývoj](https://sk.wordpress.org/plugins/deskovi/#developers)

 [Podpora](https://wordpress.org/support/plugin/deskovi/)

## Popis

Deskovi adds a self-contained support ticket system to your WooCommerce store. Customers
can open tickets (logged in or as a verified guest), agents reply from a dashboard
inside wp-admin, and every ticket can be linked to the relevant order automatically.

**Features**

 * Ticket system with replies, status (open/pending/resolved/closed), and file attachments
 * WooCommerce order context for agents (HPOS-compatible)
 * Agent assignment, with per-agent ticket filtering
 * Canned replies (macros): reusable reply templates with one-click insert and placeholder
   substitution
 * Configurable email notifications for ticket events
 * Optional customer chat widget on the storefront
 * Guest email OTP verification for visitors who are not logged in
 * Privacy export and erase hooks for WordPress Tools  Export / Erase Personal Data
 * Admin diagnostics and activity log

All data — tickets, messages, and attachments — is stored in your own WordPress 
database. Deskovi does not require an external account or send data to any third-
party service.

**Requires** [WooCommerce](https://wordpress.org/plugins/woocommerce/).

### Source Code

This plugin’s admin dashboard and customer widget are built from TypeScript/React
source using @wordpress/scripts (webpack). The compiled, minified files shipped 
in assets/admin and assets/widget are generated from this source.

Full source, build tooling, and build instructions (npm install && npm run build)
are publicly available at:
 https://github.com/itsmanzur/deskovi

## Inštalácia

 1. Install and activate [WooCommerce](https://wordpress.org/plugins/woocommerce/) 
    if it is not already active.
 2. Upload the `deskovi` folder to `/wp-content/plugins/`, or install the zip via Plugins
    Add New  Upload Plugin.
 3. Activate **Deskovi** through the Plugins menu.
 4. Open **Deskovi** in the WordPress admin to configure the widget and privacy settings.

## Časté otázky

### Does this plugin require an account?

No. Deskovi runs entirely on your own site and does not require signing up for any
external service.

### Does it work without WooCommerce?

No. WooCommerce must be installed and active. Deskovi will not load its features
until WooCommerce is available.

### Where is customer data stored?

All ticket, message, and attachment data is stored in your own WordPress database(
custom tables). Nothing is sent off-site.

### How do I remove the chat widget?

Disable the widget from the Deskovi admin settings. When the widget is off, storefront
assets are not loaded.

### How do privacy requests work?

Deskovi hooks into WordPress personal data export and erase tools so ticket-related
personal data can be included when a user requests export or erasure.

### Are file attachments secure?

Yes. Uploaded files are stored outside direct web access and are only ever served
through an authenticated request that checks the requester actually owns the related
ticket.

## Recenzie

Pre tento plugin nie sú žiadne recenzie.

## Prispievatelia a vývojári

“Deskovi” je softvér s otvoreným zdrojovým kódom. Do tohto pluginu prispeli nasledujúci
ľudia.

Prispievatelia

 *   [ getwpkit ](https://profiles.wordpress.org/getwpkit/)

[Preložiť „Deskovi“ do vašho jazyka.](https://translate.wordpress.org/projects/wp-plugins/deskovi)

### Máte záujem o vývoj?

[ Prehľadávajte zdrojový kód](https://plugins.trac.wordpress.org/browser/deskovi/),
preskúmajte [SVN repozitár](https://plugins.svn.wordpress.org/deskovi/), alebo sa
prihláste na odber [vývojárskeho logu](https://plugins.trac.wordpress.org/log/deskovi/)
cez [RSS](https://plugins.trac.wordpress.org/log/deskovi/?limit=100&mode=stop_on_copy&format=rss).

## Zoznam zmien

#### 1.2.0

 * Add server-side pagination to the admin tickets list
 * Add ticket search by subject, customer name, or email
 * Add server-side assignee filter (All / Unassigned / Assigned to me)

#### 1.1.0

 * Add canned replies (macros): reusable reply templates with one-click insert and
   placeholder substitution ({customer_name}, {customer_email}, {order_id}, {agent_name})
 * Add file attachment upload UI in the agent reply composer
 * Add agent assignment and per-agent ticket filtering
 * Add configurable email notification settings for ticket events

#### 1.0.0

 * Initial public release
 * Local ticket system with order context (HPOS-aware)
 * File attachments
 * Optional customer chat widget and guest OTP
 * Privacy export / erase integration
 * Admin diagnostics

## Meta

 *  Verzia **1.2.0**
 *  Posledná aktualizácia **Pred 3 týždne**
 *  Aktívne inštalácie **Menej než 10**
 *  Verzia WordPress ** 6.0 alebo novšia **
 *  Testované do verzie **7.0.6**
 *  Verzia PHP ** 7.4 alebo novšia **
 *  Jazyk
 * [English (US)](https://wordpress.org/plugins/deskovi/)
 * Značky
 * [customer service](https://sk.wordpress.org/plugins/tags/customer-service/)[helpdesk](https://sk.wordpress.org/plugins/tags/helpdesk/)
   [support](https://sk.wordpress.org/plugins/tags/support/)[tickets](https://sk.wordpress.org/plugins/tags/tickets/)
   [woocommerce](https://sk.wordpress.org/plugins/tags/woocommerce/)
 *  [Rozšírené zobrazenie](https://sk.wordpress.org/plugins/deskovi/advanced/)

## Hodnotenia

Zatiaľ neboli odoslané žiadne recenzie.

[Your review](https://wordpress.org/support/plugin/deskovi/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/deskovi/reviews/)

## Prispievatelia

 *   [ getwpkit ](https://profiles.wordpress.org/getwpkit/)

## Podpora

Máte čo povedať? Potrebujete pomoc?

 [Zobraziť fórum podpory](https://wordpress.org/support/plugin/deskovi/)