Smartsupp – live chat, chatbots, video recordings

Popis

Same traffic, more sales

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • The only product that combines live chat, chatbots and video recordings. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop.
  • Access real-time visitor list enriched with e-commerce data. See who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.
  • The most popular online chat in Europe with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.
  • GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws.

What can Smartsupp do?

What can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great.

  • Live chat, emails and Messenger in one place – start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.
  • Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads and assisting customers with shopping even while you’re asleep.
  • Video recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.
  • Mobile app – be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.
  • Visit our website to get the full list of features.

What our users say about us?

„Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.“

—Oke Harms, Kickerkult.de

„With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.“

—Katarzyna, Wujo.pl

Obrázky

  • Smartsupp nástenka
  • Smartsupp chat widget
  • Smartsupp chat bot garáž
  • Smartsupp FAQ chatbot
  • Mobilná aplikácia Smartsupp

Inštalácia

Vyžaduje sa

WordPress 3.0 alebo novší, PHP minimálne 5.3.2

Kroky inštalácie

  1. Nainštalujte si plugin Smartsupp na WordPress a aktivujte ho.
  2. Prihláste sa do Smartsupp alebo si vytvorte nový účet v nastaveniach pluginu.
  3. Teraz je na vašom webe viditeľný chat Smartsupp. Prihláste sa na nástenke Smartsupp a začnite chatovať so svojimi návštevníkmi.

Inštruktážny videonávod

Výukový program pre inštaláciu so snímkami obrazovky

smartsupp.com/help/wordpress

Časté otázky

How can Smartsupp help me?

Smartsupp helps you to Increase sales and decrease effort while reducing the marketing costs. According to studies, chatbot can boost the number of sales by 38%. Video recordings can help you discover where your visitors get confused. The best way to find out is to try Smartsupp for free!

What’s the price?

After creating an account you can use the free version of Smartsupp. However, we also offer two paid packages with advanced features like statistics, video recordings or team shortcuts. Pick yourself which of our packages would suit you best.

How to connect Smartsupp with your website?

Does your website run on WordPress? Simply install this plugin and sign in to your Smartsupp account in the plugin settings. We’ll take care of the rest. Another option is to install Smartsupp manually, you can find the tutorial here.

Can you show me how the chatbot works?

Would you like to see some examples? You can see our chatbot Smarty on our website. Currently, it’s available in Czech and English version only.

Do you have a mobile app?

Of course! With our mobile app you can manage your conversations and reply anywhere. It’s available for Android as well as for iOS devices.

Where can I find more detailed information about specific features?

You can read more about specific features from top to bottom in the HELP center on our website. If you cannot find what you are looking for, don’t hesitate to contact us at support@smartsupp.com and we will be happy to help you.

Podpora rôznych jazykov

Smartsupp nástenka je k dispozícii v nasledujúcich jazykoch: English, Čeština, Deutsch, Español, Français, Italiano, Magyar, Nederlands, Polski, Português (BR).

Recenzie

19. júna 2022
Having a need for a support system for my platform, Smartsupp is exactly what I need and is very well done for people who don't know much about chatbox
9. júna 2022
they offer a "free forever program", but it's not really free. I used them for a month with the "free forever program". What they want you to do is upgrade and pay, so there is really no "free forever program". They then had the audacity to bill me $18 and suspend my account. They don't answer emails which means no customer service. They honestly think they can steal money without your approval. NOT, I had to file a chargeback with my bank. Don't use this garbage
23. mája 2022
Garbage. Over the course of the month, they hate the fact that you're still using the "free version". They will start sending you messages that everything that was once free is being taken away from you. It's like being a woman and having your rights taken away from you. That's exactly what this company is doing with this plugin. They force you to upgrade to the paid version as they take away the "free stuff" over the course of the month. Garbage service. You shouldn't force people to upgrade taking away what once you advertised as "free" because of greed. Go with TIDIO or another chat box. They don't do this crap
6. mája 2022
What I find most impressive about Smartsup is how easy it is to set up and use. Just within seconds and you are all done. It is excellent value for money with all of the different features it has like the chat function, chatbot, Wordpress integration, integration to social media platforms like Facebook messenger and the video recording of how users integrate with your website.
Prečítať všetkých 87 recenzií

Prispievatelia a vývojári

“Smartsupp – live chat, chatbots, video recordings” je softvér s otvoreným zdrojovým kódom. Do tohto pluginu prispeli nasledujúci ľudia.

Prispievatelia

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Zoznam zmien

3.6

  • Opravené prekladové reťazce
  • Give us review notification
  • No mkt consent

3.5

  • Nový grafický dizajn
  • Vylepšenia používateľského rozhrania

3.4

  • Zmeny v readme
  • vylepšené sledovanie krajín a jazykov počas registrácie
  • composer aktualizácia

3.3

  • Zmeny týkajúce sa vytvorenia procesu účtu SmartSupp

3.2

  • Opravená chyba pri vkladaní značiek SCRIPT do voliteľnej oblasti textového kódu
  • Niektoré drobné zmeny textu

3.1

  • Opravená chyba na niektorých inštaláciách pomocou WooCommerce
  • Opravená chyba s vlastnými šablónami, ktoré nezobrazovali štýly

3.0

  • Prepracovaný dizajn doplnku

2.8

  • Opravené niektoré varovania PHP

2.7

  • Aktualizované závislosti
  • Opravený problém s niektorými písmenami, ktoré nie sú ASCII, použité v reťazcoch

2.6

  • Kontrola verzie PHP. Počas aktivácie pluginu je požadované aspoň PHP 5.3.
  • Verzia WordPress, skontrolujte minimálne verziu 3.1
  • Odstránené niektoré varovania PHP

2.5

  • zmeny na stránke nastavení

2.4

  • oprava verzie

2.3

  • Niektoré predvolené parametre nie sú nastavené
  • Možnosť zadania vlastných parametrov pre chat

2.2

  • Niektoré jazykové zmeny

2.1

  • opravená chyba pri vykresľovaní

2.0

  • Plugin teraz používa smartsupp / chat-code-generator (https://github.com/smartsupp/chat-code-generator)

0.1

  • Počiatočná verzia pluginu